As a patient of St. Charles Surgical Hospital, you have the right and responsibility to be informed and participate in every decision regarding your treatment and care. When patients understand these rights and responsibilities they become partners in their care.
Below we have outlined this information. You are responsible for asking the care provider when you do not understand medical words or instructions about your plan of care. You are responsible for following your plan of care. If you are unable or unwilling to follow the plan of care, you are responsible for telling your care provider.
You are responsible for the outcomes of not following your plan of care. You are responsible for providing information for insurance and for working with the hospital to arrange payment when needed. Should you have any additional questions regarding your rights and responsibilities as a patient, contact any of our staff members. We welcome your comments on our facility. As a patient you will receive a patient survey in the mail. Please return the completed survey to us. Your comments will be used to improve our service as well as provide our staff with important information about how they are doing.
You and your family have the right to have your compliments, concerns and complaints addressed in a timely manner. Sharing your concerns and complaints will not compromise your access to care, treatment and services. The best person to help you is often your primary nurse. You and your representative have the right to lodge a concern or complaint with the Louisiana Department of Health and Hospitals.
Reporting of a quality or safety concern to CIHQ can be accomplished by any of the following:. Hospital identifier information will be provided to you for distribution to the name s indicated. These individuals will need the hospital identifier information if they should call the facility requesting information regarding your health status while you are a patient.
