Under this warranty, FELIX Solingen GmbH will repair or replace any product we find to be defective in its original material or construction for a period of five years from the date of purchase. In addition to the provisions of this warranty, you may also have other rights that can vary by state. No other warranties are implied or expressed other than what is specifically stated here. This warranty may include special rights, in addition to the applicable statutory warranty law, which may vary from state to state.
There are no other warranties other than those set forth herein. We guarantee that our Felix chef's knives are manufactured with the greatest care and attention. Should there nevertheless be any reason for complaint,. Please include a short description of the complaint and your valid return address.
After evaluation our customer service will contact you. In the rarest cases it is due to material defects, mostly it is due to improper use, such as cutting bones, opening cans, or similar.
FELIX knives are sharp. And they are sharp for a long time. Depending on the frequency of use, the sharpness of a blade decreases with time. Professionals and hobby cooks take off their knives before and after each use, i. With a little practice, even amateurs can do this. This service is inexpensive and ensures that your knives are as new after sharpening.
High-quality knife blades made of blade steel are sensitive to food residues and to cleaning in the dishwasher. Moreover, the blades become dull when cleaned in the dishwasher.
