To browse Academia. Skip to main content. Log In Sign Up. All Departments 28 Papers 4 Researchers. Quality management is an important function for viable production networks. In order to qualify decision makers to understand the fundamental principles of quality management in production networks, a game-based simulation and learning In order to qualify decision makers to understand the fundamental principles of quality management in production networks, a game-based simulation and learning environment is developed, which can furthermore be used to understand how human factors influence the quality of decisions in complex production networks.
It is currently unexplored, which factors are contributing to high performance. To deeper investigate which human factors are critical for supply chain success and to further refine the quality management game a series of studies were examined. As expected, expertise had a great impact on performance, however contrary to the expectations cognitive skills had none. The refined decision dashboard, with seamlessly integrated self-adapting visualizations on key performance indicators, had a significant positive impact on game performance.
The studies suggest that the developed game is a valuable contribution for the qualification of quality managers, as the quality of decision increased. Philipp Brauner. Ralf Philipsen. Quality management in production networks is often neglected.
To raise awareness for this subject, we developed an educational game in which players are responsible for managing orders and investments in quality assurance of a To raise awareness for this subject, we developed an educational game in which players are responsible for managing orders and investments in quality assurance of a manufacturing company. To understand individual performance differences and playing strategy, we conducted a web-based study with participants. Individual performance differences were discovered.
Players who closely observe the company data and frequently modify order levels and quality investments perform significantly better. Furthermore, we found that the game model works and that the awareness towards quality assurance increases through the interaction with the game.
