Service robots are now an integral part of people's living and working environment, making service robots one of the hot topics for service researchers today. Against that background, the paper reviews the recent service robot literature following a Theory-Context-Characteristics-Methodology TCCM approach to capture the state of art of the field.
In addition, building on qualitative input from researchers who are active in this field, the authors highlight where opportunities for further development and growth lie. The paper identifies and analyzes 88 manuscripts featuring individual studies published in academic journals featured on the SERVSIG literature alert.
In addition, qualitative input gathered from 79 researchers who are active in the service field and doing research on service robots is infused throughout the manuscript. The key research foci of the service robot literature to date include comparing service robots with humans, the role of service robots' look and feel, consumer attitudes toward service robots and the role of service robot conversational skills and behaviors.
The current paper is the first to analyze the service robot literature from a TCCM perspective. Doing so, the study gives 1 a comprehensive picture of the field to date and 2 highlights key pathways to inspire future work. De Keyser, A. Please share your general feedback. Contact Customer Support. To read this content please select one of the options below:.
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