Dialing promptly puts you in touch with a nurse for a non-urgent health problem, or with a professional in psychosocial intervention for psychosocial difficulties.
The service is available 24 hours a day, days a year. Anyone living in Quebec can call on their own behalf or for a family member.
They can also, if necessary, direct you to an appropriate resource in the health network. However, in the event of a serious problem or urgent need, it is important to dial or go to the emergency department.
The professionals of Info-Social can offer you psychosocial support for a wide variaty of situations, ranging from emotional distress to a psychosocial crisis. If necessary, they will be able to refer you to an appropriate resource in the health and social services network or a community resource.
The call takes place in 3 or 4 steps. The nurse or social worker:. The nurse or the professional in psychosocial intervention will ask you whether you agree to provide personal information, including your:. Personal information remains confidential. However, you are not obligated to provide it. If you wish not to do so, mention this to the nurse. The nurse or the professional in psychosocial intervention listens and asks questions about your situation.
