Toronto January 15, β Billy Bishop Toronto City Airport today launched the Hidden Disabilities Sunflower program for passengers travelling to and from the heart of downtown Toronto. The program offers individuals who have a non-visible disability with the option to wear a sunflower lanyard or sticker, providing a discreet way of signalling to airport staff that they may require additional support or a little more time or patience. Without a visual cue, it can be difficult for others to identify, acknowledge or understand the daily barriers faced by people living with a non-visible disability.
For those who work at Billy Bishop Toronto City Airport, the program and associated training equips them with the knowledge and confidence to talk about disabilities, and respectfully and non-intrusively support colleagues and customers with non-visible disabilities.
Travellers planning to pass through Billy Bishop Toronto City Airport who have a hidden disability and would like to receive a Sunflower lanyard can email [email protected] at least 24 hours ahead of their arrival at the airport to organize pickup on the day of travel. Alternatively, travellers may pick up a Sunflower sticker anytime on the departures level of our passenger terminal as a means of signalling to airport staff that they have a hidden disability.
All Sunflower products will be available free of charge. Customs and Border Protection Preclearance facility in Billy Bishop Toronto City Airport has served its community for 85 years from its iconic location on the Toronto waterfront, where it facilitates healthcare for Ontarians by providing a base for medevac services connected to local hospitals.
Billy Bishop Toronto City Airport is committed to achieving its vision of cleaner, greener and quieter operations, and is renowned for its unique travel experience, efficiency, and customer service, having won a host of passenger-driven and environmental achievement awards.
