The website www. The Company can be contacted by email at the following address: contact normandy-melody. It is specified that in accordance with Article L. All tours and excursions must be booked in advance. Booking any of our services implies the acceptance of these General Terms and Conditions of Sale.
Tours and excursions can be booked via: The booking center by telephone or by sending an email :. Booking requests must specify: the tour code and tour name, the date, the time and language of the desired tour, the number of participants adults, children and infants , the last names, first names and dates of birth of all customers, the complete pick-up address for private excursions or small group trips which include a pick-up location, as well as the telephone numbers and email addresses of all customers, so that the customers can be reached in case of emergency.
Booking requests must specify: the tour code and tour name, the date, the time and language of the desired tour, the number of participants adults, children and infants , the last names, first names and dates of birth of all customers, the complete pick-up address for tours which include a pick-up location, as well as the telephone numbers and email addresses of all customers, so that the customers can be reached in case of emergency.
If this mandatory pick-up information is not provided, no refund will be provided. Pick-ups in Le Havre can only be made within the city of Le Havre postal code , , Pick-ups in Bayeux can only be made within the city of Bayeux postal code XX. Pick-ups begins approximately minutes prior to departure time, exact pickup time will be advised on reconfirmation 48h before departure.
All cancellation requests must be sent to Normandy-melody. Please specify the booking number, your name and the tour date. We will process this request as soon as possible. Cancellations of tours or excursions must be sent by email to contact normandy-melody. Cancellation fees will be calculated as of the date of receipt of the email and be deducted from the refund:.
